This policy explains in detail how your personal data is collected, stored, and used on hot18. We place the highest priority on the privacy of our users in Bangladesh.
Last updated: January 2026
We collect the following types of data when you use the hot18 platform.
Your name, email address, mobile number, and date of birth are collected at registration. This information is required for identity verification and account management. We never store your password in plain form — industry-standard hashing is used instead. Information needed for age verification is also collected at this stage.
Your device type, operating system, browser name and version, and IP address are collected automatically. This information is used to ensure platform security and detect unauthorized access. For mobile app users, device ID and push notification tokens may also be collected. All of this data is used solely to improve service quality.
Transaction data sent via bKash, Nagad, or bank transfer for deposits and withdrawals is collected. Full card or account numbers are never stored on our servers — only transaction references and amounts are recorded. All BDT-based financial data is transmitted through encrypted channels in compliance with applicable Bangladesh Bank guidelines. These records are retained for fraud prevention and compliance purposes.
Hot18 uses cookies and similar technologies on its website to enhance your browsing experience. Session cookies keep you logged in and remember your preferences. We do not use third-party advertising network cookies. You can disable cookies at any time through your browser settings, though this may affect the functionality of certain features.
Logs are kept of the games you play, session duration, bets placed, and pages visited. This data is used to improve service quality, resolve technical issues, and monitor responsible gaming. It is analyzed separately from personal identifiers to protect your privacy. These logs are also used to detect unusual activity.
IP-based approximate location data is used to verify regional eligibility for our services. Precise GPS location is not tracked, and location data is not collected automatically from your mobile device or browser. Users outside Bangladesh may have limited access, as hot18 operates primarily for the Bangladeshi market. No location data is shared with advertisers.
Hot18 uses the data it collects only for specific, legitimate purposes. We never sell your information to advertising networks or data brokers. Each use is clearly described below so you can make informed decisions. Our goal is to deliver the best possible service while collecting only the minimum data necessary.
Your information is used to verify your identity, confirm your age, and keep your account secure. Without this, it is not possible to provide safe and compliant services on the platform.
Payment information is used to process deposits and withdrawals accurately and to maintain transaction records. The primary purpose is to ensure all BDT-based financial transactions are smooth and secure.
Your contact information is used to resolve issues promptly and send important notifications. Marketing messages are only sent with your consent.
Usage data is analyzed to improve platform speed, stability, and usability. This information also supports fraud detection and the enforcement of responsible gaming policies.
Hot18 follows industry-standard technologies and practices to keep your data safe.
All data in transit is encrypted via TLS/SSL, making it impossible for third parties to access your information. Sensitive data stored on our servers is protected with AES-256 encryption. Passwords are stored using bcrypt hashing and are never kept in plaintext under any circumstances. Regular security audits and vulnerability assessments ensure our systems stay up to date.
Your personal data is retained for as long as your account remains active. Following a closure request, personally identifiable information is deleted within 30 days. Certain transaction records may be kept for a defined period to meet legal or regulatory requirements. We comply with minimum record-keeping obligations under applicable financial laws in Bangladesh. Once the designated retention period expires, data is securely deleted or anonymized.
Only authorized personnel are granted access to specific data on a need-to-know basis, and all access is logged. The least privilege principle is strictly followed. Staff operate under confidentiality agreements and receive regular security training. A zero-tolerance policy applies to any internal misuse of data.
If a data breach is detected, hot18 acts swiftly to contain it. Potentially affected users are notified in a timely manner and every effort is made to resolve the issue quickly. Relevant regulatory bodies are also informed as required by applicable law. We have a dedicated incident response plan in place to handle such situations, which is tested on a regular basis.
Hot18 does not sell your information to third parties for commercial purposes. Limited data may be shared with trusted partners solely to operate our services.
Only the minimum information necessary to process bKash, Nagad, or bank transactions is shared with payment gateways. These partners operate under their own privacy policies and comply with Bangladesh Bank regulations. We share only what is needed to complete the transaction — nothing more. Our agreements with these partners include data protection obligations.
Information may be disclosed to relevant authorities in accordance with applicable Bangladeshi law or court orders. In such cases, we only provide what is legally required — nothing beyond that. Where possible, we will notify the affected user of any such request. Regulatory directives relating to national security or emergency situations are followed as required.
We work with cloud hosting and technology infrastructure providers to operate the platform. These providers act solely on our instructions and are not permitted to use your data for their own purposes. Data Processing Agreements (DPAs) are in place with each provider, clearly outlining data confidentiality obligations. This policy will be updated if our list of partners changes.
Hot18 believes every user should have full control over their own data. Your key rights are outlined below.
You may request access to the data we hold about you at any time through your account settings or by contacting our support team. We will provide a copy of your data within 30 business days of receiving your request. This right is part of our commitment to transparency.
If any information we hold is incorrect or incomplete, you can request a correction. Some details can be updated directly from your account profile, while more complex changes can be handled by our support team. Keeping your information accurate is also important for service quality and transaction security.
If you request account closure, your personally identifiable information will be deleted. However, certain transaction records may need to be retained for a specified period for legal or regulatory reasons. The process may take up to 30 days after your request is submitted. Re-registration is possible after an account has been deleted.
Hot18 may review and update this Privacy Policy from time to time. For any significant changes, users will be notified in advance via their registered email or in-app notification. The effective date of the updated policy will be clearly displayed at the top of this page. Continued use of the platform after any changes constitutes your acceptance of the revised policy. We recommend checking this page regularly to stay informed.
Minor updates such as spelling corrections or language clarifications may not trigger a separate notification. However, any changes affecting your rights or how your data is used will always be communicated separately. We believe transparency is the foundation of lasting trust.
If you have any questions about this Privacy Policy or wish to exercise your rights, please reach out to our support team. Our team is happy to communicate in Bangla and typically responds within 24 to 48 hours.
You can also visit our FAQ page as well, where you'll find answers to common privacy-related questions.
View Frequently Asked QuestionsYour privacy is always our priority at hot18. Register today to enjoy Bangladesh's best gaming and Sports Betting experience in a safe and secure environment.